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Sales Support Customer Service Specialist
2 months ago
Founded in 1850, the company is a globally recognised leader in the electrification, automation, digitalisation, interconnection, electromobility and renewable energy markets. The company cooperates and develops its activities in more than 80 countries worldwide.
We are currently looking for a Sales Support Customer Service Specialist to join the team of a global supplier of electrical connectors.
What will be your key responsibilities:
- Relationship management with existing customers, direct contact (email, phone) to ensure ongoing support and communication;
- Customer`s orders entry and confirming in SAP;
- Issuing of quotations through SAP;
- Delivery initiation and control;
- Internal follow up on open items such as quality, logistics or pricing issues;
- To keep and manage customers database in line to targeting maximum customer satisfaction;
- Working closely with other departments.
What experience should you have:
- Similar work experience ~ 1 year;
- Lithuanian - native, good knowledge of English in word and writing (B2-C1), ability to communicate in Russian (A2-B1);
- Customer-oriented thinking;
- Strong interpersonal skills and the ability to build strong relationships with multiple organization functions;
- Strong team player, willing and eager to learn, positive person;
- Ability to travel with necessity to improve knowledge required by daily tasks (1 time per 2 weeks to Ryga).
What do you get in return:
- Health insurance;
- Ability to work remotely;
- Innovative and ergonomic workplace;
- international trainings in Latvia and Germany;
- Company celebrations and activities.
