Customer Support Team Lead
4 weeks ago
We are seeking a highly skilled Customer Support Team Lead to join our team at AIDA projektai, MB. As a key member of our customer support team, you will be responsible for creating an exceptional customer experience process and building a high-performing team.
Key Responsibilities:
- Develop and maintain strong relationships with our customers (B2B) and manage their questions, resolve problems, and ensure their satisfaction by providing quality service.
- Collaborate with other teams, initiate internal projects, and changes that arise from customer feedback.
- Prioritize work for team members, assign tasks, and lead by example.
- Audit customer support procedures and trends, determine constant improvements.
Requirements:
- 2+ years of customer support experience.
- Proven experience in a leadership role within the customer support domain.
- Strong customer-first and solution-oriented mindset.
- Stakeholders management skills.
- Excellent communication skills (oral and written).
- Can-do attitude.
What We Offer:
- Opportunity to make an impact.
- Freedom to organize your work and flexible working hours.
- Attractive perks & benefits package.
- Monthly gross salary from 2500 Eur.
About Us:
- AIDA projektai, MB is a Lithuania-based custom laser optics company with customers in multiple markets across the globe.
- We develop and provide complex technological solutions and custom designs for laser optics and optomechanical assemblies for serial production of the most powerful lasers in the industry.
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