Customer Support Team Lead

4 weeks ago


Vilnius, Vilnius, Lithuania AIDA projektai, MB Full time

We are seeking a highly skilled Customer Support Team Lead to join our team at AIDA projektai, MB. As a key member of our customer support team, you will be responsible for creating an exceptional customer experience process and building a high-performing team.

Key Responsibilities:

  • Develop and maintain strong relationships with our customers (B2B) and manage their questions, resolve problems, and ensure their satisfaction by providing quality service.
  • Collaborate with other teams, initiate internal projects, and changes that arise from customer feedback.
  • Prioritize work for team members, assign tasks, and lead by example.
  • Audit customer support procedures and trends, determine constant improvements.

Requirements:

  • 2+ years of customer support experience.
  • Proven experience in a leadership role within the customer support domain.
  • Strong customer-first and solution-oriented mindset.
  • Stakeholders management skills.
  • Excellent communication skills (oral and written).
  • Can-do attitude.

What We Offer:

  • Opportunity to make an impact.
  • Freedom to organize your work and flexible working hours.
  • Attractive perks & benefits package.
  • Monthly gross salary from 2500 Eur.

About Us:

  • AIDA projektai, MB is a Lithuania-based custom laser optics company with customers in multiple markets across the globe.
  • We develop and provide complex technological solutions and custom designs for laser optics and optomechanical assemblies for serial production of the most powerful lasers in the industry.


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