Finance Operations Associate

Immerse yourself in a dynamic environment at Addendum, where fintech, banking, and telco industries converge.

We're a global software development and IT team augmentation firm focused on innovating financial services for diverse clients. Enjoy tailored benefits, engaging projects with various tech stacks, and opportunities for growth, freedom, and responsibility.

You'll join forces with dedicated professionals working on exciting projects within a global, multi-cultural, ever-developing business that improves financial services for families, small businesses, multinational corporations, and non-profit organizations.

1. Contribute to the investigation and analysis of credit information within established guidelines.
2. Contact customers to determine the reason for payment delays and secure payment commitments, making non-routine outbound calls that may require deviation from standard procedures, screens, and scripts.
3. Adapt your approach based on customer responses and confidently handle complex situations with a problem-solving mindset.
4. Conduct extensive research and use a computerized system for tracking, information gathering, and troubleshooting to ensure effective collections.
5. Respond to customer inquiries, resolve problems, and provide appropriate solutions.
6. Develop and implement best practices for collections, ensuring adherence to company standards and efficiency in processes.

• High school education is required.
• 1+ to 3 years of experience in finance, accounting, or collections is preferred.
• Strong proficiency in English and Spanish (B2 level and above) is expected.
• The role demands assertiveness, advanced problem-solving abilities, emotional intelligence, and multitasking skills.
• Motivation, self-sufficiency, and a proactive mindset are critical for success in this high-achieving team.

A competitive salary range of €1600 - €2500 gross per month, depending on your experience. Additionally, you can expect:

1. Flexible work hours to accommodate your needs.
2. Top talent collaboration: work with award-winning teams from around the world.
3. Diverse, challenging projects to break free from the ordinary.
4. Epic team events to foster camaraderie.
5. Special celebrations for birthdays and project milestones.

As an employee at Addendum, you can also look forward to rock star benefits, flexible work options, and healthy work-life balance. Join us and be part of a culture that values equality and inclusion, where every individual has the opportunity to thrive.