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CS Assistant

2 months ago

Vilnius, Vilnius, Lithuania World Courier (Lithuania) UAB Full time
Job Summary

We are seeking a highly skilled and detail-oriented CS Assistant to join our team at World Courier (Lithuania) UAB. As a CS Assistant, you will play a critical role in supporting our customer service operations and ensuring the smooth delivery of our pharmaceutical solutions.

Key Responsibilities
  • Populate, update, and maintain the CS database with accuracy and efficiency.
  • Ensure the CS Archive of all protocol records is kept in an orderly manner, with electronic filing of relevant documentation.
  • Responsible for archiving CS emails in the Shared Archive (Outlook) and notifying relevant internal departments of documents issued and updates.
  • Issue and update internal documents, such as CTM, OPI, and Study Contact List, and notify relevant departments of necessary updates.
  • Create tests in TRC when required and maintain monthly IT KPI reports.
  • Compile monthly CS reports and perform other related duties as assigned.
Requirements
  • Requires undergraduate studies in Pharmaceutical Sciences, Life Sciences, Administration, International Trading or Logistics, Translation and/or Interpreting.
  • Excellent interpersonal and analytical skills, with full command of the English language (written and oral).
  • Ability to multi-task, close attention to detail, and work collaboratively but also independently with minimal supervision.
  • Excellent presentation skills (written, verbal, and presentation) and ability to work under-pressure.
  • Proficient in Microsoft Office applications, including the latest versions of Word and Excel.
What We Offer

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities, and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times.

€2,068.70 - €2,955.32 (Gross Salary Range, Monthly)