Customer Service Specialist

Location: Lithuania (Remote work from home) Employment Type: Full-time About the Role: As a Customer Service Specialist, you'll be part of a global support team helping customers via voice, email, and chat. You'll deliver outstanding, personalized service in Hebrew and ensure each interaction leaves customers satisfied and supported. Key Responsibilities: Handle inbound customer inquiries across multiple channels (voice, email, chat) Resolve product, service, and account-related issues efficiently Escalate more complex matters to relevant teams when needed Maintain accurate documentation of customer interactions and follow-up actions Collaborate with internal teams to improve processes and customer experience Requirements: Native or near-native Hebrew Fluency in English (both written and speaking) Strong communication and problem-solving skills Empathy, patience, and a customer-first attitude Experience in customer service or support roles preferred Ability to work in a remote setup with a reliable internet connection What We Offer: Fully remote work (Lithuania-based) Structured training and ongoing support Opportunity to work with an international, high-performing team Career advancement and professional growth possibilities Bonus for KPI How to Apply: Please send your CV to angela.dimeska@cbtalents.org or apply here.