Live and Work in Portugal: Swedish Customer Advisor Role

1 week ago

Vilnius, Lithuania Cross Border Talents Full time

Cross Border Talents is looking for Swedish speakers to join a great project in Portugal, for one of the most renowned tech brands

Location: Remote in Portugal
Contract: Full-time, 12-month renewable
Start Date: several start dates through June and July

About the Brand:
Join a global leader in technology and design a brand known for its innovation, sleek hardware, and exceptional customer experience. You'll be supporting users of its e-commerce platform through every step of their order journey.

Your Role:
As a Swedish-speaking E-commerce Support Specialist, you will help customers with everything from order tracking and returns to payment queries, ensuring a seamless and satisfying shopping experience.

Your main tasks:

  • Handle inquiries related to online orders: delivery, returns, refunds, and payment issues.

  • Communicate with customers via phone, email, and chat.

  • Ensure data security in compliance with GDPR and PCI standards.

  • Escalate complex cases and follow internal procedures.

  • Collaborate with logistics and financial teams.

You bring:

  • C2-level Swedish and higher and fluent English (C1).

  • Strong communication and customer service skills.

  • Detail-oriented mindset and problem-solving attitude.

  • Ability to work in rotating shifts (07:00-24:00, Mon-Sun).

  • Prior experience in customer support or back-office is a plus.

  • EU member state ID or a valid residence card for Portugal



On Offer:

  • Attractive monthly salary
  • Extra payment for working late hours, public holidays and Sundays

  • Holiday and Christmas bonuses (paid monthly).

  • Meal allowance via card.

  • Paid training and onboarding.

  • Health insurance from day one.

  • Full remote setup with equipment provided.

  • Optional company accommodation and relocation support for international hires

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