Chargeback Analyst

OUR CLIENT - a cutting-edge Fintech company, is committed to provide convenient and efficient financial services to customers worldwide. Leveraging on the wide-reaching settlement network in Europe and China, they plan to expand global payment network and to offer to its clients a secure and reliable way to manage their money.

• Review and process incoming chargebacks and payment disputes in accordance with card network and payment processor rules;
• Gather and analyze transaction and customer data to assess the validity of disputes;
• Compile supporting evidence and draft representments to challenge chargebacks when appropriate;
• Collaborate with customer service, fraud, and finance teams to identify root causes and reduce future chargebacks;
• Monitor chargeback ratios and create regular reports for internal stakeholders;
• Maintain knowledge of evolving card scheme regulations (e.g., Visa, Mastercard, Amex) and industry best practices.

• Bachelor's degree in Finance, Business, or a related field preferred;
• At least 1 year of experience in chargeback management, payment processing, or fraud analysis;
• Strong analytical and problem-solving skills;
• Excellent written communication and documentation abilities;
• Familiarity with chargeback rules and dispute lifecycle across multiple card networks and processors;
• Proficiency in Excel and experience with chargeback management tools/systems (e.g., Ethoca, etc.) is a plus.

• A supportive team and learning-oriented environment;
• Hybrid working style;
• Opportunities to grow within the finance department as we scale;
• A chance to contribute to a fast-moving fintech company;
• Monthly salary range from 1800 EUR to 2800 EUR gross.

Only shortlisted candidates will be contacted.