Customer Service Specialist

2 weeks ago


Vilnius Lituania, Lithuania Yara Full time

Responsibilities


Build good relations with customers and ensure all activities are in alignment with BU/ market needs
Deliver wide spectrum of customer service activities (e.g., order management, billing, return handling), in SAP and/or other ERP system
Deliver all orders as executable to Transport function in SAP and/or other ERP system
Ensure the Customer Service function meets business needs and required working hours are achieved by working collectively as a team (including back up for colleagues and knowledge sharing)
Diligently follow up on customers complaints according to Quality Complaints procedure
Independently solve basic operational issues and ensure clear solution communication towards customers and/or stakeholders
Understand and follow the agreements/market requirements
Work closely together with colleagues within the team, unit and Yara to deliver excellent service to customers
Build and retain good relationship with stakeholders
Be a role model of Yara
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