Incident Resolution Specialist

About this role:

We are looking for a skilled IT professional to join our team as an Incident Resolution Specialist. This is a fantastic opportunity to utilize your problem-solving skills and provide top-notch support to our internal customers.

As the primary point of contact for all IT incidents and service requests, you will be responsible for resolving user issues in a timely and efficient manner. You will also be tasked with maintaining high standards of customer service and proactively addressing problems.

The successful candidate will have excellent analytical and communication skills, as well as a strong understanding of IT systems and technologies. They will also be able to work independently and as part of a team to meet performance targets.

This is a great opportunity for someone who is passionate about technology and providing exceptional customer service.

Key Responsibilities:

• Incident Management: Respond to IT incidents and resolve them in a timely manner
• Service Request Management: Manage and fulfill service requests from internal customers
• Asset Management: Maintain the asset register and track inventory
• Technical Support: Provide technical assistance and guidance to users
• Problem Management: Identify, analyze, and resolve recurring problems

Requirements:

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Strong understanding of IT systems and technologies
• Ability to work independently and as part of a team
• High standards of customer service

Benefits:

We offer a competitive salary and benefits package, including enhanced healthcare and pensions, generous holiday allowances, hybrid working, and flexible start and finish times. We also provide extensive training and development opportunities, promoting from within and across departments.

Ours is a diverse and inclusive workplace:

We welcome candidates from all backgrounds and do not discriminate based on race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.