Microsoft Dynamics Lead Functional Consultant

Microsoft Dynamics 365 Consultant opportunity available to lead and deliver customer projects, work closely with clients to understand their requirements, develop solutions, and ensure timely delivery. With a strong background in CRM configuration and customisation, you will be responsible for leading solution design, documentation, and implementation of CRM applications using various modules of D365 CE.

• A University graduate with a degree in Computing or Business discipline;
• Minimum 12+ years hands-on experience in CRM configuration, standard workflows, dashboards, forms, views and standard reports development is a must;
• Strong functional knowledge and understanding of Microsoft Dynamics CRM covering a wide spectrum of industries and sectors;
• At least 5-6 end-to-end large scale implementations with D365 CE (or lower versions); Proven experience designing applications using various modules of D365 CE like Sales, Marketing, Customer Service & Field Service;
• Conducting interviews to hire talent;
• Mentoring juniors;
• Proven experience designing applications which use Power Platform (Power Apps, Automate, Virtual Agents, Power BI);
• Ability to drive conversations around Digital Transformation journey of clients and laying roadmap to achieve successful outcomes;
• A proven track record of successful maintenance or implementation of a number of solutions within large client companies, preferably across a number of business verticals;
• A proven ability to develop a clear understanding of clients' needs and the ability to incorporate them into a solution;
• Experience of consultancy roles in software delivery;
• Experience in a delivery-oriented IT environment using waterfall, agile and Devops methodologies;
• Adept at Business Requirement Analysis;
• The ability to see the greater picture and suggest solutions both within and outside the current implementation;
• Project documentation experience especially for work packages to be implemented by offshore teams;
• Business process mapping, modelling and documentation knowledge.

• Organise, manage and document workshops, meetings and requirements sessions with the client representatives, project stakeholders and teams;
• Work with onsite engagement team & client team to gather requirements, determine expectations & finalise deliverables;
• Interface effectively with other members of the team and the Solution Architect to ensure that the CRM solution continues to meet client's requirements;
• Leading the solution on a work stream, making design decisions and creating solution documentation;
• Demonstrate excellent foundational consulting skills, including analytical knowhow, written & verbal communication & team participation;
• Deliver high quality business and software solutions and services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customisations;
• The creation of high quality and sustainable client solutions and project documentation including support for testing activities;
• Deliver all consultancy and configuration work according to our project methodology, ensuring that all software applications are implemented successfully: on time and on budget;
• Contribute to activities as required including building demo and proof of concept solutions for various client presentations;
• Work on the creation of Dynamics 365 solutions and industry templates;
• Meet and exceed customer expectations of business knowledge, skills and behaviour;
• Identify business/project/support risks and mitigate or communicate as necessary;
• Communicate progress updates to relevant parties both formally and informally;
• Support practice development activities such as defining and configuring industry specific solutions;
• A portion of the role also requires supporting and doing people management, people development & career progression support, performance assessment and management
• In all activities, ensure timely completion of internal processes and mandatory training;
• Work on own initiative and with minimal support if needed;
• Carry out additional duties as may occur from time to time as instructed and agreed by the management team;
• Always represent our client's Microsoft Business Solutions team in a professional and positive manner.
• Demonstrate awareness around upselling and company capabilities
• The Employee is required to follow our clients Information Security Policies (ISP and ISMP) at all times