Operations Engineer

4 days ago

Vilnius, Lithuania Olympic Entertainment Group Visą darbo dieną
Group System Administrators Team

We are looking for an experienced Operations Engineer (Incident Manager) to join our Product & Technology department and strengthen our Incident Management capabilities across both online and land-based operations.

In this role, you will coordinate and lead the response to service-impacting incidents, ensuring the right teams are engaged, communication flows effectively, and issues are resolved as quickly and efficiently as possible.

You will work closely with Infrastructure, Development, Security, Database, Network, and Support teams, as well as external vendors and service providers, helping to maintain operational stability in a fast-paced and business-critical environment.

++++Does This Sound Like You?++++

  • You have experience in Incident Management, Technical Support, or IT Operations within a production environment
  • You are comfortable coordinating teams during high-pressure or business-critical incidents
  • You have experience with monitoring and ticketing tools such as New Relic, Kibana, Jira, or ServiceNow
  • You have a structured and analytical mindset, with strong ownership and problem-solving skills
  • You understand operational processes, service restoration practices, and stakeholder communication
  • You have basic technical understanding of SQL, APIs, logs, and web applications
  • You communicate clearly and remain calm under pressure in fast-paced environments
  • Coordinate and manage major incidents from detection through resolution, acting as Incident Commander during critical disruptions
  • Lead incident communication and escalation management, ensuring timely stakeholder updates and effective coordination across teams
  • Monitor platform health and investigate service degradations, alerts, and operational issues
  • Support technical investigations and troubleshooting, including log analysis, SQL checks, and API investigation
  • Coordinate post-incident reviews and root cause analysis, ensuring follow-up actions are tracked and implemented
  • Drive improvements in incident management processes, operational readiness, and service stability
  • Participate in a 24/7 on-call rotation and support critical operational events when needed
CUSTOM.FOR_YOU
Administration
IT Development
Ivona Zaborovska, HR Business Partner, ivona.zaborovska@oc.eu, ivona-z-6ba2ab260/