🇱🇹/ 🇵🇱 Lithuanian and Polish speaking Customer Support Specialist

About Montonio: Montonio is an e-commerce checkout platform, loved by over 8000 merchants in the Baltics, Finland, and Poland. To date, we have raised nearly 19M € from Index Ventures and the people who built Wise, Bolt, and Pipedrive. We aim to be the go-to partner that merchants can rely on to grow their business, one superb checkout experience at a time. 🚀 The Role: As a Customer Support Specialist, you'll be the person our Lithuanian and Polish merchants turn to when they need help whether that's troubleshooting an integration, understanding a product, or just figuring out what solution fits them best. It's a role where technical curiosity and people skills matter equally. You'd be joining a CS team of ~10 people spread across four countries, so there's a real foundation to build on. Good processes, shared knowledge, people who have your back. And since we're still a 60+ person company, there's genuine room to shape how things work, not just follow a playbook. (#start-up 🚀) Your daily

missions:
• Support merchants in Lithuanian and Polish via phone, email, and web tools
• Consult merchants on best implementation practices and help them get the most out of Montonio
• Answer product questions from potential clients and help them find the right fit from our suite of products
• Advocate for merchants internally
- make sure their feedback reaches the product and development teams
• Contribute to the customer experience beyond your inbox
- flag issues, suggest improvements, and think alongside the team about how our Help Center, automations, and processes can get better
• Stay sharp on the technical side of our products
- the support team needs to be one of the most knowledgeable in the company 🧠 Our expectations to you:
• Tech-savvy and genuinely curious about new tools
• Great with people, not afraid to pick up the phone
• A solid problem-solver who stays calm when things get complicated
• Great written and verbal Polish, Lithuanian and English ⭐️ Bonus points for:
• Experience in customer support
• Experience with e-commerce platforms, fintechs and/or start-ups

What we offer
You would be joining Montonio at a very opportune time. We’re still a team of 60+ people and we are growing. It is a very exciting time that enables the possibility to be part of shaping the organisation, our products, and Montonio's brand.
• 💰Salary from €2300 gross
• 📧 Company stock options
• 🏝️ 6 weeks time off (20 working days of vacation + 10 personal days)
• 🏢 A neat office in Vilnius
• 🧑‍⚕️ Private health insurance or a sports compensation
• 💛 A team of friendly, forward-thinking people that always support each other
• 🏡 Flexible working schedule
• 🌱 Opportunities to grow and take on more responsibility
• ⏰ Because our customers are businesses, we work regular business hours. No early shifts, no late evenings. Hiring process: We believe in a thorough but efficient hiring process to ensure the best fit for both you and our team. Here’s what to expect:
• Application review – We carefully review your application to assess fit.
• Homework – A short task to showcase your skills.
• First interview – Focused on your skills and experience.
• Team interview – A chance for us to get to know you as a person.
• Final chat & office visit – A final conversation with the team and an opportunity to experience our culture. 🚨 Please submit your CV and application answers in English. 🚨 Avoid using AI in application
- AI is a big part of how we work
- we use it daily, and you will too. But AI-written applications all read the same, and the whole point of these questions is to get a sense of the real you. Keep it yours. 🤖 Please submit your application before 31.10.2026