CRM & Retention Specialist

prieš 13 val.

Vilnius, Vilnius County, Lietuva 7bet Visą darbo dieną 2 800 € - 3 400 €/mėn.

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About the role
If you already have experience working with CRM campaigns, enjoy combining creativity with data, and like seeing the impact of your work, this could be a great opportunity for you. You will work with customer communication across different markets, manage CRM campaigns, analyze their performance, and help us continuously improve customer engagement and retention. We value people who take initiative, bring fresh ideas, and are comfortable working independently while being part of a collaborative team.

What you'll do
• Plan and execute CRM campaigns across email, SMS, and other communication channels;
• Work with customer segmentation to deliver relevant and personalized communication;
• Set up and manage campaigns in CRM platforms, ensuring accurate targeting, content, and timing;
• Analyze campaign results, track key performance metrics, and identify opportunities for improvement;
• Suggest new campaign ideas and optimizations based on customer behaviour, data, and previous results;
• Support the setup and improvement of automated customer journeys;
• Run A/B tests and experiment with different messages, offers, and targeting approaches;
• Collaborate with Product, Marketing, and Design teams to prepare engaging customer communications;
• Ensure campaigns are delivered accurately, on time, and in line with brand guidelines and applicable requirements. What we expect from you
• Around 2 years of practical experience in CRM, email marketing, retention marketing, or a similar role involving direct customer communication;
• Hands-on experience with CRM or marketing automation platforms — you have personally set up and executed campaigns;
• Experience working with email, SMS, or other direct marketing channels;
• Understanding of customer segmentation, targeting, and personalized communication;
• Analytical mindset — you can work with campaign data, understand key performance metrics, and identify what could be improved;
• Proactive and independent approach — you can manage your tasks, solve problems, and suggest ideas without constant guidance;
• Good organizational skills, attention to detail, and ability to manage multiple tasks;
• Good communication and teamwork skills;
• Good written and spoken English. Nice to have
• Experience working with automated customer journeys;
• Knowledge of A/B testing and CRM campaign optimization;
• Knowledge and interest in sports would be considered an advantage.

What we offer
• The opportunity to join a fast-growing company in an international environment;
• Flexible

working hours
and remote work opportunities;
• Health insurance;
• Additional paid vacation days;
• Team trips, company events, and a supportive team culture;
• Learning and development opportunities, including training and professional growth support;
• A modern and well-equipped office with free snacks and drinks, table football, ping pong, game consoles, darts, basketball arcade, massage chairs and nap pods, as well as bicycle storage and shower facilities;
• The salary range for this position is €2,800–€3,400 gross, depending on experience and skills.

CRM & Retention Specialist

Išsaugokite šį darbą ir tvarkykite paiešką

Panašūs darbai mieste Vilnius

Pagrindiniai miestai

Amerika

Europa

Azija / Okeanija

Afrika

CRM &amp; Retention Specialist

Išsaugokite šį darbą ir tvarkykite paiešką

Panašūs darbai mieste Vilnius

Pagrindiniai miestai

CRM & Retention Specialist