IT Service Desk Specialist

Omniva connects people, businesses, and communities across the Baltics and beyond. We’ve grown from Estonia’s trusted postal service into a modern, technology-driven logistics company supporting the growth of e-commerce and global trade. Every day, we help our customers send, receive, and grow – with care, precision, and reliability. Our people are at the heart of everything we do: caring, open, and driven to deliver experiences that feel personal and effortless. At Omniva, every delivery carries possibility – and every team member helps make that happen.

About The Role
We’re looking for an IT Service Desk Specialist to join our Technology unit in Lithuania, Vilnius. In this role, you’ll be the first point of contact for IT support for Omniva employees across the Baltics. You’ll help ensure that our people can work smoothly by resolving IT issues, managing user access, and providing friendly, professional assistance every day. Your main workplace will be our new office at Plunges g. 4, Vilnius. During the office setup and transition period, you’ll also need to visit our current location at Savanoriu pr. 5 to collect IT hardware and support its transfer to the new office. This is a great opportunity for someone who’s passionate about technology and problem-solving – whether you already have experience in IT support, are a tech-savvy student, or looking to grow your career in IT. What you’ll do
• Support the launch of our new office location by helping set up workstations, equipment, and other IT solutions
• Provide first-line IT support and resolve technical issues related to applications, systems, and workplace IT
• Manage incoming support requests, ensuring proper registration, prioritization, documentation, and follow-up
• Troubleshoot application and system issues, provide workarounds, and escalate more complex cases to relevant IT teams
• Monitor applications and perform basic database queries and log analysis to investigate and resolve issues
• Manage user accounts, access rights, system settings, and application configurations
• Support workplace IT, including software installation, testing, equipment setup, maintenance, and inventory management
• Collaborate with product, infrastructure, workplace, and other IT teams to resolve incidents and identify recurring problems
• Create and maintain user guides and internal documentation, share knowledge, and contribute to improving Service Desk processes What you bring
• Secondary education, preferably with a background or education in IT
• Good IT knowledge and technical skills, with an interest in understanding how systems and applications work
• Fluency in Lithuanian and English, both spoken and written
• Strong communication and collaboration skills – you work well with colleagues, users, and partners
• An independent and solution-oriented mindset – you can make decisions within your area of responsibility and apply your knowledge in everyday situations
• A strong sense of responsibility and attention to detail – you follow through on tasks and care about the quality of your work
• Initiative and willingness to learn – you’re curious, open to new technologies and ways of working, and ready to continuously develop your skills
• Driver's license and willingness to travel between our office locations when needed, particularly during the new office setup period Why you’ll love working here At Omniva, we live our values every day. We care – about our people, our customers, and the world we connect. We are open – to new ideas, innovation, and learning from each other. We are trustworthy – we do what we promise and take pride in getting it right. And we enjoy our work – celebrating progress, teamwork, and shared achievements. You’ll also benefit from:
• €180 / €350 / €700 (gross) bonus when you refer a friend who joins our team
• 5 extra paid vacation days after 2 years with the company
• 4 additional paid days off per year for important life events, available from your first day at OMNIVA
• Private health insurance
• The option to send parcels free of charge via OMNIVA
• Discounts on sports activities and other partner benefits
• A smooth start from day one – we’ll provide training and support along the way to help you succeed. Compensation & Growth For this position, the gross monthly salary range is 2200-2500 EUR, depending on your experience and qualifications. At Omniva, we believe in fair and transparent compensation that reflects your contribution and supports your growth. ✉️

How To Apply
Ready to make your mark? Apply now and help shape the future of logistics and cross-border commerce with Omniva. Application deadline: October 9th We are only considering candidates currently located in Lithuania, Vilnius.
• Please note: applications must be submitted in English, which is Omniva’s global working language.