Customer Service Representative

4 weeks ago

Vilnius, Lithuania Nuvei Full time
WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We're dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey

Your mission:

As the Customer Service Representative within the Open Banking Team you will play a pivotal role when it comes down to communication with Nuvei merchants, providing guidance, feedback, and support, while working closely with partners and internal team members.

Key responsibilities include, but are not limited to:

  • Providing basic operational support and guidance to merchants and partners on the Open Banking platform through phone calls, tickets, and emails;
  • Analyzing requests and inquiries and escalating when necessary;
  • Providing relevant system support and access to clients;
  • Researching, troubleshooting, and resolving merchant problems;
  • Reconciling transactions and settlements for merchants and partners;
  • Performing a wide variety of administrative and clerical duties;
  • Providing continuous feedback on how to improve processes and customer satisfaction;
  • Accurately documenting and updating merchant records;
  • Ensuring data integrity with all changes across all systems;
  • Assisting other areas as necessary and as business needs and capacity allows;
  • Providing end-user support for merchants and partners in the gaming industry;
  • Educating merchants, partners, and users on ACH-related processes.

Qualifications include, but are not limited to:

  • Exceptional Customer Service skills;
  • Excellent communication skills in English (verbal & written);
  • Aptitude for fostering positive relationships;
  • Teamwork and leadership skills;
  • Problem-solving and helpful attitude;
  • Excellent attention to detail, strong investigative and analytical skills;
  • Excellent time management skills and ability to work under a deadline;
  • Efficiently multi-task and prioritize;
  • Proficient in Excel, Word, Power Point, Outlook and Adobe.

Benefits:

Monthly salary from 1300 EUR (gross before taxes). Specific salary is offered based on competence, work experience, and compliance with other job requirements.

  • Monthly LIDL or WOLT food allowance;
  • Hybrid working model;
  • Additional vacation days, granted on quarterly basis;
  • Private Health Insurance;
  • 1-month Workcation;
  • Pet friendly, cool & modern penthouse office in Vilnius city;
  • Annual bonus depending on company & individual results;
  • Space for personal & professional growth, trainings, giving back to community activities;
  • Office perks, great atmosphere, company events & a lot more to explore.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they're empowered to be their true, authentic selves. So, please come as you are. We can't wait to meet you.Not what you are looking for? Try these related job searches
Fintech Customer Service Representative jobs in Vilnius
Nuvei vacancies in Vilnius
Fintech Business Development jobs in Vilnius
Fintech jobs in Vilnius

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