Customer Support Specialist

1 month ago


Vilnius, Lithuania Oxylabs Full time

We are a market-leading web intelligence collection platform, providing premium proxies and data scraping solutions for large-scale public web data gathering. Today, we unite over 450 data industry professionals for one purpose: to create a future where all businesses have access to big data and business intelligence, and a work environment where everyone can grow and thrive.


Here’s how our customer success team describes this position:


"Do you want to start a career in the technology industry? This is a great opportunity to do so as most of our team members have been securing further careers within the organization

As a Technical Customer Success Specialist at Oxylabs, you will work with Fortune 500 organizations and be close to our products and product teams.

If you are an ambitious person with a customer-orientated mindset, apply and skyrocket your career"


Your day-to-day:

Be the main point of contact between the company and B2B customers.Collect relevant information from our users and internal databases and verify it.Maintain and enhance customer satisfaction by providing ongoing, proactive support throughout the customer life cycle.Respond to queries in a quick and professional way as well as fully delve into all situations and perform all necessary actions to solve an issue.Work alongside techies to understand IT business logic.Partner with our customers to effectively resolve issues through online chat and email.


Your skills & experience:

Prior customer support experience.Excellent communication skills in English.Ability to work full-time during the evening shift (5:00 PM– 1:00 AM) in a rolling work schedule & hybrid working model.Quick reaction and concentration, as well as empathy and love for helping people.Self-learner, independent problem-solver attitude.Tech-savvy personality.Motivated and ambitious.


Salary:

Gross salary 1157 - 1818 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competencies.



Up for the challenge? Let’s talk



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