CS Assistant

We are seeking a highly skilled and organized CS Assistant to join our team at World Courier (Lithuania) UAB. As a key member of our Customer Service team, you will be responsible for maintaining our CS database, archiving protocol records, and ensuring the smooth operation of our customer service processes.

• Populate, update, and maintain the CS database with accurate and timely information.
• Ensure the CS Archive is kept in an orderly manner, with electronic filing of relevant documentation.
• Responsible for archiving CS emails in the Shared Archive (Outlook).
• Issue and update internal documents, such as CTM, OPI, and Study Contact List.
• Notify relevant internal departments of issued documents and necessary updates.
• Create tests in TRC when required.
• Prepare monthly IT KPI reports and customer-specific reports.
• Monitor and update Purchase Orders (PO) on Sharepoint.
• Compile monthly CS reports.
• Perform other related duties as assigned.

• Undergraduate studies in Pharmaceutical Sciences, Life Sciences, Administration, International Trading, or Logistics.
• Excellent interpersonal and analytical skills.
• Full command of English language: written and oral.
• Ability to multi-task, close attention to detail, and organized.
• Ability to work collaboratively and independently with minimal supervision.
• Excellent presentation skills (written, verbal, and presentation).
• Ability to work under-pressure.
• Proficiency in Microsoft Office applications, including Word and Excel.

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities, and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times.

Full-time position with a gross salary range of €2,068.70 - €2,955.32 per month.