Driving Operational Excellence: A Leadership Role

7 days ago

Vilnius, Lithuania beBeeLeadership Full time €3,283 - €5,216
Operations Manager Job Description

The role of Operations Manager is a challenging and rewarding position that requires strong leadership skills, business acumen, and the ability to drive operational excellence.

Key Responsibilities:

  • Administer and coordinate within and outside of Agents (business partners) to continuously strengthen retail and digital business through stakeholder management, effective communication, and process improvements.
  • Lead leaders to support their growth and success, building trust among team members and stakeholders.
  • Manage operational resources – time, tools, and workloads to optimize staff size through continuous process improvements and/or tool development in collaboration with Technology teams.
  • Set, enforce, and meet performance goals and process standards such as OKR achievement, data quality, and budgets of the wider group.

Required Skills and Qualifications:

  • 3+ years' people management experience or 1+ years' experience of leading leaders.
  • Excellent business English language (spoken and written).
  • Ability to communicate effectively with stakeholders at various levels.
  • Strong business acumen.
  • Demonstrated ability to drive operations, process development, analysis, and improvement.
  • Ability to operate in a multicultural environment and to work under pressure.
  • Certification in CAMS, ICA, Python, Alteryx, Power Automate, or knowledge of Robotics tools is an advantage.

Benefits:

  • Private Health Insurance (3 options).
  • Life & Accident Insurance.
  • Additional days off.
  • Wide variety of discounts and special offers.
  • ⁠Free Fitness facilities.
  • Volunteering activities.
  • Referral program.
  • Relocation Buddy support upon request.

Our Work Model:

Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

Why Choose Us?

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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