Strategic Growth Partner

4 days ago

Vilnius, Vilnius, Lithuania beBeeCustomerSuccess Full time
Unlock Growth Opportunities

As a Customer Success Manager, you will play a crucial role in driving long-term value for our clients and powering strategic growth across a mixed portfolio of customers.

This is an excellent opportunity for someone who is commercially savvy, analytically strong, and passionate about delivering measurable impact for clients.

Key Responsibilities:
  • Own and grow strategic relationships across your portfolio – from C-suite stakeholders to key operational partners.
  • Define and deliver customer success by developing and executing Success Plans focused on product adoption, value realization, and growth.
  • Set, track, and exceed success metrics that measure engagement, product usage, and commercial impact.
  • Identify and convert expansion opportunities within existing accounts, proactively driving increased product usage and revenue.
  • Collaborate cross-functionally with Product, Engineering, and Sales to ensure customer feedback informs our roadmap and priorities.
  • Analyze behavioral and usage trends to guide strategic decision-making and uncover new opportunities for optimization and growth.
Requirements:
  • 3+ years in Customer Success or Account Management, ideally in a SaaS or Fintech environment.
  • Proven success managing complex relationships with both C-level stakeholders and operational contacts within a mixed portfolio.
  • A strong track record of surpassing commercial targets and contributing to business growth.
  • Deep analytical thinking and data fluency – comfortable working with usage metrics, financial data, and customer insights.
  • Entrepreneurial drive – a self-starter who takes ownership and thrives in fast-paced environments.
  • Good grasp of Open Banking, APIs, and financial infrastructure trends – or a strong willingness to learn quickly.
  • Strong communication and influence skills – able to represent the company confidently with customers, partners, and internal stakeholders.
What We Offer:

Join our mission to unlock financial services through Open Banking. You will work with innovative technology, solve real customer problems, and be empowered to take initiative.

  • Competitive Pay & Equity.
  • 20 days of holiday each year (plus bank holidays) and earn an extra day each year after your first, up to 5 more.
  • Hybrid Working – Life's about balance, you can work from home up to 3 days a week.
  • Nomad Working – Feel like a change of scenery? Work from anywhere for up to 30 days each year.
  • Private Medical Insurance via Compensa, because your health is a priority.
  • Learn and Grow - a €200 annual budget for learning and personal development.
  • Refer a Friend - bring someone great onboard and €1000 with our referral scheme.
  • Team Vibes - monthly socials, team lunches, and a budget to hang out and have fun.

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