Expert Technical Support Specialist

2 days ago


Kaunas, Kaunas, Lithuania beBeeCustomer Full time
Customer Support Professional

Job Summary:

OBDeleven is a company that creates diagnostic and customization tools for car lovers. We need your help to keep moving forward by providing exceptional customer support.

Key Responsibilities:

  • Handling customer general/technical support cases through email and live chat.
  • Supporting users in written English and Lithuanian languages.
  • Providing timely and accurate customer feedback to improve processes.
  • Understanding customer needs to provide outstanding support and excellent customer satisfaction.
  • Working with data to enhance customer support and automate CS processes.

Requirements:

  • Interest in vehicle diagnostics and the automotive industry.
  • At least 1 year experience in customer service or technical support.
  • Experience providing support to clients via email, live chat, or similar platforms.
  • Excellent written communication skills in English and Lithuanian languages.
  • Ability to communicate with clients in a polite and professional way.
  • Excellent time management skills.
  • Self-management and continuous learning to improve customer support processes.

Benefits:

  • Fair pay for bold work.
  • Hybrid work flexibility.
  • Focus on well-being.
  • Real learning opportunities.
  • Culture that connects.
  • Environment for real impact.

What We Offer:

  • Competitive pay that grows as you do.
  • A yearly, company goal-based bonus.
  • Work from home or wherever suits you best.
  • Flexible working hours.
  • A 2% gross salary learning budget.
  • A monthly paid self-learning day.
  • Friday lunches on us.
  • Team buildings.
  • Company parties.


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