Technical Support Specialist

5 days ago

Vilnius, Vilnius, Lithuania beBeeSupport Full time

Service Desk Analyst Job Description

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We are seeking a highly skilled and motivated Service Desk Analyst to join our Technology Services team. As a Service Desk Analyst, you will be the primary point of contact for all IT incidents and service requests, providing exceptional support to internal customers.

Key Responsibilities:

  • Incident Management: Respond to requests and meet Service Level Agreements (SLAs).
  • Asset Management: Maintain the Asset Register for tracking and correcting information.
  • IT Equipment Management: Oversee IT equipment, assess needs, procure new equipment, track inventory, and work with vendors.
  • Continual Improvement: Engage with and improve processes.
  • Customer Service: Resolve user requests, empathize with users, and build relationships.
  • Problem Management: Identify, analyze, and resolve problems, reducing incidents.
  • Ownership & Initiative: Own issues through to resolution, escalating when needed.
  • Service Focus: Understand and support Technical & Digital products.
  • ITIL Framework: Apply ITIL principles and processes.
  • Service Reporting: Use reports to understand Key Performance Indicators (KPIs).
  • User Experience: Prioritize user needs, provide VIP support, and ensure consistent experience.

Requirements:

  • Technical Skills: Intermediate knowledge of Active Directory, Windows OS, Microsoft 365, and other platforms. Basic support for Crowdstrike and Google.
  • Communication Skills: Excellent communication and interpersonal skills to effectively interact with internal customers and stakeholders.
  • Analytical Skills: Strong analytical and problem-solving skills to identify and resolve complex issues.

Benefits:

  • International Work Environment: Opportunity to work in a multinational environment with daily communication across global offices.
  • Flexible Working Hours: Balance work and personal life with flexible start and finish times.
  • Hybrid Working: Enjoy a mix of remote and office working arrangements.
  • Generous Holiday Allowance: Take time off to recharge and enjoy your leisure activities.
  • Excellent Benefits Package: Competitive salary, enhanced healthcare, and pensions.

What We Offer:

Join our dynamic and supportive team, where we empower individuals to grow and develop their careers. We promote from within and across departments, recognizing and rewarding talent.

Equal Employment Opportunity:

Euromonitor International is an equal opportunities employer, committed to diversity and inclusion. We welcome candidates from diverse backgrounds and do not discriminate based on non-merit factors.

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