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Customer Service Specialist
2 months ago
We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.
About the UnitFounded in 1905 to solve the emerging famine in Europe, Yara has established a unique position as the industry's only global crop nutrition company. The company operates an integrated business model with around 17,000 employees and operations in over 60 countries. In 2021, Yara reported revenues of USD 14.4 billion.
Headquartered in Oslo, Yara opened its office in Lithuania in 2018. Yara European Business Services (EBS) is now set to expand even further and evolve as valued partner that delivers results.
Yara has been awarded as Equal Pay Employer 2023 by Figure Baltic Advisory.
Responsibilities- Build and maintain relations with internal and external customers
- Together with the team develop and implement solutions to increase customer satisfaction
- Focus on the customer: communicate solutions and follow up on daily tasks
- Deliver all orders to colleagues in Transport Management
- Manage billing documents, return and diversion cases
- Be a role model of Yara's culture where health, environment, safety and quality are a top priority
- Good English language skills (Level B2 or higher)
- Excellent communication skills and a trusted team player
- Proactive and self-driven with a solution oriented mindset
- Preferably experienced in Customer Service or Supply Chain
- Based in Lithuania or willing to relocate
- Eligible to work in Lithuania
- Personal and proficient development
- Career opportunities, including subject matter experts, leading or global virtual roles
- Social wellbeing-oriented package
- Hybrid working model with home office allowance (10 days per month working from the office)
- Modern office environment (eco-friendly office with lounge, game room and other areas)
- Scandinavian culture supporting continuous improvement culture
- Strong company values and orientation towards people
- Much more benefits are waiting for you from the day one
We offer salary from 1850 Eur to 2233 Eur/month gross (before taxes). Final offer depends on candidate's competences.
Contact detailsMy name is Viktorija and I am looking for a Customer Service Specialist to join my team If you have any questions about the role itself, team or main challenges here, you can reach me via email:
Please send your CV by clicking the button "Apply now". No CVs sent via email will be accepted.
Apply no later thanSeptember 13, 2024
Knowledge grows through differences
Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchored Diversity, Equity & Inclusion (DE&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassadors networks.
