Customer Support Team Lead

1 month ago


Vilnius, Vilnius, Lithuania AIDA projektai, MB Full time
Customer Support Team Lead

We are seeking a highly skilled Customer Support Team Lead to join our team at Altechna, a leading custom laser optics company. As a key member of our customer support team, you will play a crucial role in creating an exceptional customer experience and building a high-performing team.

Key Responsibilities:
  • Develop and implement a customer-centric support process that meets the needs of our B2B customers
  • Build and lead a team of customer support professionals, providing guidance and coaching to ensure excellent service delivery
  • Collaborate with cross-functional teams to identify opportunities for process improvements and implement changes based on customer feedback
  • Prioritize and assign tasks to team members, ensuring timely resolution of customer issues
  • Monitor and analyze customer support trends, identifying areas for continuous improvement
Requirements:
  • 2+ years of customer support experience, with a proven track record of leadership and team management
  • Strong customer-first mindset, with excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
  • Fluency in Lithuanian and English, with excellent written and verbal communication skills
What We Offer:
  • Opportunity to make a meaningful impact on our customers' experience
  • Flexible working hours and a hybrid work model
  • Attractive benefits package, including a competitive salary and perks

About Altechna: We are a Lithuania-based custom laser optics company, serving some of the biggest names in the laser industry. Our team of over 120 professionals is dedicated to delivering exceptional customer service and support.



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