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Customer Support Specialist

2 months ago


Vilnius, Vilnius, Lithuania Oxylabs Full time

We're a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world's best known businesses, including Fortune 500 companies.

What's in store for you:

Plenty of career opportunities — and we'll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you'll have a supportive team around you, as well as access to mental and physical well-being resources.

Ever-growing and ultra-ambitious team is looking for a person who could give a hand on working with excellent customer service for Oxylabs. As a company, we grow at a super fast pace, thus excellent customer service becomes a key element. If you see yourself as an ambitious team player when it comes to serving the customer queries - join us You will find a lot of like-minded colleagues

Your day-to-day:

Give joy to our customers by solving their queries via live chat and email;Ensure excellent customer experience;Answer customers' queries & provide reliable information;Interpret and finetune the customer success process & performance;Work alongside techies to understand IT business logic;Build and develop customer relationships that will turn clients into advocates.Your skills & experience:Fluent in English;Ability to work full-time during night shift (01:00 - 09:00 AM) in a hybrid working model;Energy to move mountains together with your team;Empathy and understanding - basically showing clients how important they areThat you are looking for a real opportunity to grow;Helpful & humble personality - we want our team to practice what we preach - being helpful not only to our clients but also to others.Salary:Gross salary: EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competencies.Up for the challenge? Let's talk