
Support Specialist
5 days ago
We're seeking a highly skilled Support Specialist to join our team. This role involves providing top-notch assistance to customers via phone, web forms, and emails.
The ideal candidate will have a proven track record of supporting mobile apps, cloud-based reporting systems, and troubleshooting technical issues. Strong communication and problem-solving skills are essential for this position.
As a Support Specialist, you'll be the first point-of-contact for customers and medical professionals, helping with support issues and coordinating with other teams as needed.
Key Responsibilities- Provide excellent customer service via phone, email, and chat.
- Troubleshoot technical issues and provide solutions.
- Collaborate with cross-functional teams to resolve complex issues.
- Document and analyze user information to improve support processes.
Requirements
- Fluency in English and Greek, both written and oral.
- Proven experience in supporting mobile apps and cloud-based systems.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
What We Offer
- A comprehensive onboarding program to ensure a smooth transition.
- Ongoing training and development opportunities to enhance your skills.
- A dynamic and inclusive work environment with a diverse team of colleagues.
- A competitive salary and benefits package.
About Us
We're a leading healthcare technology company dedicated to improving patient outcomes through innovative solutions. Our team is passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of those we serve.
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