
IT Service Delivery Lead
19 hours ago
Are you an experienced Service Delivery Manager looking to take on a new challenge? We have an exciting opportunity for a Service Delivery Manager to join our Microsoft Business Solutions team.
We are a leading provider of Microsoft software implementations for medium to large organisations, and we are seeking an individual with strong service delivery management experience to join our team.
As a Service Delivery Manager, you will be responsible for providing end-to-end ownership of customer service contracts, building relationships with customers to ensure renewals year on year of managed service contracts, and working across our ITIL-based services to ensure excellent customer experience is always delivered.
Key Responsibilities:- Provide end-to-end ownership of customer service contracts
- Build relationships with customers to ensure renewals year on year of managed service contracts
- Work across our ITIL-based services to ensure excellent customer experience is always delivered
You will also be responsible for coordinating effort and liaising between onshore, nearshore and offshore teams, ensuring that an excellent service is being consistently delivered, and end customers always receive the contracted services.
The ideal candidate will have a minimum of 7 years' experience in service delivery management, good communication skills, and an excellent command of English language. They will also have strong customer focus, problem-solving skills, and commercial acumen.
In return, you will receive a competitive remuneration package, including a relocation package, to support your move to Malta.
Please note that this job requires relocation to Malta, Europe (Relocate to Malta).
#BeTheChange and #MakeTheChange - Join us and make a difference in the world of technology
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