
Remote E-commerce Support Specialist
19 hours ago
We are looking for a highly skilled E-commerce Support Specialist to join our team in Portugal. The ideal candidate will have strong communication and customer service skills, as well as the ability to work in rotating shifts (07:00-24:00, Mon-Sun).
About the Job:
This is an exciting opportunity to join a global leader in technology and design a brand known for its innovation, sleek hardware, and exceptional customer experience.
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You will be responsible for handling inquiries related to online orders, including delivery, returns, refunds, and payment issues.
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Communicate with customers via phone, email, and chat, ensuring data security in compliance with GDPR and PCI standards.
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Evaluate complex cases and follow internal procedures, collaborating with logistics and financial teams.
About You:
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C2-level Swedish and higher and fluent English (C1).
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Strong problem-solving attitude and detail-oriented mindset.
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Able to work independently and as part of a team, prioritizing tasks effectively.
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Prior experience in customer support or back-office is a plus.
- EU member state ID or a valid residence card for Portugal
What We Offer:
- Attractive monthly salary
- Extra payment for working late hours, public holidays and Sundays
- Holiday and Christmas bonuses (paid monthly)
- Meal allowance via card
- Paid training and onboarding
- Health insurance from day one
- Full remote setup with equipment provided
- Optional company accommodation and relocation support for international hires
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