Customer Support Specialist

2 weeks ago

Kaunas, Kaunas, Lithuania OBDeleven Full time

OBDeleven is all about making car tech easy and accessible for everyone. For over 10 years, we are crafting simple yet powerful diagnostic and customization tools for car lovers globally. And we need your help to keep moving forward.   

What you will do as a Customer Support Specialist:  

  • Handling customer general/technical support cases (vehicle's-based questions) through email and live chat (utilizing Intercom for communication) 
  • Supporting users in written English and Lithuanian (in rarer cases) languages  
  • Providing timely and accurate customer feedback to the relevant team in order to improve processes and avoid recurring customer issues  
  • Understanding the customer's needs and business context to provide outstanding support and excellent customer satisfaction  
  • Working with data to enhance customer support and automate CS processes 

We expect:      

  • Interest in vehicle diagnostics and the automotive industry overall 
  • At least 1 year experience in customer service or technical support 
  • Experience providing support to clients via email, live chat, or similar platforms 
  • Excellent written communication skills in English and Lithuanian languages 
  • Ability to communicate with clients in a polite and professional way  
  • Excellent time management skills  
  • Self-management and continuous learning to improve customer support processes 

The role requires working 5 days per week, including weekends, with flexibility to choose specific days within the workweek. Working hours 9am-6pm or 8am-5pm, remote work only on weekends. 
*During the training and probationary period (3 months) required working on-site in the Kaunas office for five working days. 

Nice to have: 

  • Familiarity with automation practices and improving customer satisfaction 
  • Proficiency in working with the Intercom system and using chat GPT tools 

Here's what we offer:   

  • Fair pay for bold work: We reward your expertise with competitive pay that grows as you do. Plus, you get a yearly, company goal-based bonus.   
  • Hybrid Work Flexibility: Work 3 days in the office and 2 days from home or wherever suits you best. Also, feel free to work remotely from abroad for up to 183 days a year. 
  • Focus on your well-being: Choose your comprehensive health plan, get paid days off to care for yourself and your family, and enjoy flexible working hours.  
  • Real learning opportunities: Grow your skills with a 2% gross salary learning budget. Take your monthly paid self-learning day and improve stress-free.  
  • Culture that connects: Enjoy Friday lunches on us, team buildings, company parties, and all the usual office perks like snacks, a cozy lounge, Xbox, and more.   
  • Environment for real impact: Got an idea that'll make OBDeleven better? Share it, get feedback, fine-tune, and take action. We trust expertise and value ownership.    

    Salary range

Gross salary in a range: 1210 – 2095 € / month (depends on your experience)  

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