Customer Success Manager

Join Yapily in revolutionising financial connectivity through Open Banking. We're looking for a high-performing Customer Success Manager to drive long-term value for our clients and power strategic growth across a mixed portfolio of customers.

This role is ideal for someone who is commercially savvy, analytically strong, and passionate about delivering measurable impact for clients.

Requirements

• Own and grow strategic relationships across your portfolio – from C-suite stakeholders to key operational partners.
• Define and deliver customer success by developing and executing Success Plans focused on product adoption, value realisation, and growth.
• Set, track, and exceed success metrics that measure engagement, product usage, and commercial impact.
• Identify and convert expansion opportunities within existing accounts, proactively driving increased product usage and revenue.
• Collaborate cross-functionally with Product, Engineering, and Sales to ensure customer feedback informs our roadmap and priorities.
• Analyse behavioural and usage trends to guide strategic decision-making and uncover new opportunities for optimisation and growth.
• Forecast and own revenue accountability within your customer portfolio – you're a growth partner, not just a relationship manager.
  
  What We're Looking For
  • 3+ years in Customer Success or Account Management, ideally in a SaaS or Fintech environment.
  • Proven success managing complex relationships with both C-level stakeholders and operational contacts within a mixed portfolio.
  • A strong track record of surpassing commercial targets and contributing to business growth.
  • Deep analytical thinking and data fluency – comfortable working with usage metrics, financial data, and customer insights.
  • Entrepreneurial drive – a self-starter who takes ownership and thrives in fast-paced environments.
  • Good grasp of Open Banking, APIs, and financial infrastructure trends – or a strong willingness to learn quickly.
  • Strong communication and influence skills – able to represent Yapily confidently with customers, partners, and internal stakeholders
    
    Why Yapily?
  • We're on a mission to unlock financial services through Open Banking. You'll work with innovative technology, solve real customer problems, and be empowered to take initiative. If you thrive on autonomy, impact, and learning fast — we'd love to meet you.
  • Interview Process
  • The application process consists of a 30-minute phone interview with one of our Talent Acquisition Partners, followed by interviews with the hiring manager and various team members. There will also be a Strengths & Values conversation, which will give you an opportunity to learn more about our culture and for us to understand how you like to work.  You might also meet with a member of the management team and or have a short technical test depending on the role you are applying for. 
    
    

Benefits

Why you'll love working with us

- Competitive Pay & Equity – Gross pay € per month - € per month
We offer a great base salary plus equity, so you'll own a part of what we're building together.

- 20 days of holiday each year (plus bank holidays  and earn an extra day each year after your first, up to 5 more
- Hybrid Working – Life's about balance,  you can work from home up to 3 days a week.

- Nomad Working – Feel like a change of scenery? Work from anywhere for up to 30 days each year.
- Private Medical Insurance via Compensa, because your health is a priority.

- Learn and Grow - a €200 annual budget for learning and personal development

- Refer a Friend - bring someone great onboard and €1000 with our referral scheme

- Team Vibes - monthly socials, team lunches, and a budget to hang out and have fun

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