Client Relationship Manager

3 days ago

Vilnius, Lithuania beBeeCustomerSupport Full time €1,825 - €2,200
Job Description

Convera is seeking a Customer Support Associate to provide internal support to the sales/operations group. The role may involve acting as a liaison to clients, handling client transactions, pre and post-sales support, project/process management, daily banking, and other accounting and administrative functions.

You will be responsible for:

  • Handling incoming telephone calls and emails from Internal and External Customers in relation to pre and post-payment queries, in accordance with agreed SLAs and quality standards.
  • Ensure that all relevant information is input accurately and completely into SFDC and is updated each time an action is carried out relating to that client.
  • Provide transaction monitoring, frequent reporting or dedicated point of contact for agreed clients, as directed by the Customer Support Team Leader.
  • Update cases and clients regularly, in accordance with agreed SLAs.
  • Act as conduit between Sales, Client and Operations.
  • Maintains focus on personal and team goals, all incoming calls are handled within SLAs and all agreed call back timeframes to customers are adhered to.
  • Offer support and advice to internal and external clients, responding to queries within agreed SLA.
  • Deliver professionally constructed and factual email communications within agreed SLAs.
Requirements

Experience of working within a Client facing role. Professional telephone manner with an ability to develop rapport with external customers, excellent written and verbal communication skills; with ability to ask probing questions to understand customer needs.

Experience of working within a high-volume service delivery environment (desirable). Ability to work under pressure and ability to meet deadlines/high sense of urgency.

Experience of working with Financial Services (desirable).

Ability to navigate a computerized data entry system and familiarity with office productivity tools e.g. MS Office.

Ability to handle objections and complaints.

High degree of accuracy, attention to detail and self-motivation.

Strong team player.

Ability to identify and implement ways of improving efficiency.

Ability to deal effectively with all people in a variety of roles, build and maintain supportive relationships with key business contacts, to include the forging of relationships with key stakeholders within the business.

Benefits

Competitive monthly gross salary.

Great career growth and development opportunities in a global organization.

A flexible approach to work (6-10 days per month in the office).

Generous insurance (health, disability, life).

Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption).

Work from abroad 60 days per year.

Paid volunteering opportunities (5 days per year).

About Us

We are a truly global company with employees in over 20 countries, passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

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