Data Driven Customer Engagement Specialist

4 days ago


Vilnius, Lithuania beBeeCustomer Full time €2,600 - €3,500

Customer Retention Specialist

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  • Our Data, Research, and Insights team has a growth mindset based on insightful data analysis. We leverage Looker, BigQuery, Google Analytics, and Tableau to conclude product or customer experience improvements.

  • Nord Security was born as a passion project with a drive reflected in our work, earning high praise from major tech outlets and cybersec experts. Our mission is to give true online privacy and security to as many people as we can.

  • Retention is integral to our business. We build relationships with millions of users using marketing automation tools that enable web, email, and push/in-app notification communication flows. Hard work and attention to detail are in our DNA. Constant hunger for improvement drives us towards success.

  • Main Responsibilities

    • Building, improving, and optimizing automated email marketing campaigns and customer journey flows (onboarding, retention, win-back campaigns) using Braze marketing automation platform.

    • Managing and executing engaging in-app messaging campaigns.

    • Defining audience segments, experimenting with promotional offers, personalizing content, and timing to maximize results.

  • Core Requirements

    • Exceptional mathematical thinking - the ability to analyze problems and complex issues, identify patterns, apply logical reasoning, and systemic approach.

    • Highly developed critical thinking and problem-solving skills.

    • At least 2-3 years of direct marketing or CRM experience, ideally with automation platforms like Braze, Klaviyo, Iterable, OneSignal, CleverTap, ActiveCampaign, or similar.

    • Notable attention to detail, ensuring all campaigns meet highest standards of quality and accuracy.

    • Strong commitment and attentive, meticulous attitude toward every detail.

    • The ability to quickly learn and adapt to new technologies and changing environments.

  • Benefits

    • Access to Nord Security products, used by millions worldwide.

    • Professional growth through internal and external events, online training, conferences, and books.

    • Health benefits including private health insurance, online workouts, and consultations.

    • Mental wellbeing support through access to tools like Calm, Headspace, and Mindletic, and options for therapy.

    • Team spirit through regular team buildings, parties, games, and activities.

    • More free time with additional vacation days added to your calendar.

    • Additional paid leave in cases of illness or special occasions.

    • Flexible working time arrangement.

  • Others

    • Shape a more secure and peaceful online future for people everywhere.

    • Join a global leader in internet privacy and security solutions.


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