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Customer Segment Manager
2 months ago
We're a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world's best known businesses, including Fortune 500 companies.
What's in store for you:
Plenty of career opportunities — and we'll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you'll have a supportive team around you, as well as access to mental and physical well-being resources.
Are you passionate about account management and eager to dive deep into analyzing customer needs, behaviors, and potential? We have an exciting opportunity for you As a Customer Segment Manager at Oxylabs, you will be the key point of contact for our clients, handling operational and account-related queries. You will also play a pivotal role in identifying business growth opportunities, building long-standing relationships with B2B clients, and collaborating with cross-functional teams to drive customer satisfaction and success.
Your day-to-day:
Engage in daily communications with a wide array of clients to ensure maximization of their business value.Identify and utilize up-sell and cross-sell opportunities within a designated customer portfolio.Actively manage customer renewals, red accounts, and billing processes.Track, monitor, and report operational revenue metrics pertaining to the Self Service.Assist CSM in collecting and analyzing data for customer segment analysis, the automated customer engagement system, and growth insights.Provide assistance in ensuring seamless communication with stakeholders.Your skills & experience:At least 1-2 years of experience in customer engagement (i.e., Sales or Account Management).Ability to deliver positive results for customers by understanding business/personal needs and building strong relationships.Being a customer advocate - strong internal communication.Excellence in written and verbal English communication skills.Ability to identify account expansion opportunities.Objection handling and proactive mindset.Nice to have requirements:Experience with Salesforce, Jira, PowerBI, MixMax systems.Experience with data analytics.Experience with billing procedures.Salary:Gross salary: EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competences.Up for the challenge? Let's talk
